Refund and Cancellation Policy

This Refund and Cancellation Policy sets out the refund and cancellation terms for subscriptions to CRIYO AI, operated by Charin Paresh Shah (Sole Proprietorship). It forms part of our Terms and Conditions.

Please read this policy carefully before subscribing. By subscribing to CRIYO AI, you confirm that you have read, understood, and accepted these terms, including the no refund terms.

1. Summary

2. Why We Do Not Offer Refunds

We have chosen this policy deliberately:

• No lock in. You pay one billing period at a time and can cancel at any time in one click. At most, you will have paid for a single period.
• Costs are incurred immediately. From the moment you subscribe, we incur server, API, and support costs on your behalf. These are not recoverable.
• Fairness. A consistent policy ensures every paying customer is treated the same and prevents misuse of the platform.

If you are unsure whether CRIYO AI is right for you, review our features and pricing pages, or email support@criyo.ai with questions before subscribing. We would rather answer your questions than take a payment you regret.

3. What Is Non Refundable

The following are non refundable:

3.1 Subscription Fees

• Monthly subscription fees for the Pro and Pro Plus plans
• Annual subscription fees, including the discounted annual rate
• Any billing period that has already begun
• Partial or unused portions of a billing period

3.2 Add On and One Time Charges

• Add on services purchased separately
• Setup, onboarding, or custom configuration fees
• Any one time charges introduced in future, unless stated otherwise at the point of sale

3.3 Other Circumstances

• Charges for features you did not use
• Charges during a plan downgrade
• Charges during periods of account inactivity
• Charges accrued before an account was suspended or terminated for breach of our Terms

4. Annual Plans

Annual plans are charged in full at the start of the annual term at the discounted rate.

If you cancel part way through an annual term, you will not receive a pro rata refund for the remaining months. Your subscription remains active until the end of the term you have paid for, and will not renew.

Before choosing an annual plan, consider whether monthly billing suits you better. Monthly billing costs more per month but limits your exposure to a single period.

5. Cancellation

5.1 How to Cancel

Cancellation is available in one click through Settings. No phone call is required. We confirm every cancellation by email within 24 hours of receipt.

5.2 What Happens After You Cancel

• Your subscription stays active until the end of your current billing period
• You will not be charged for any subsequent period
• You keep full access until the current period ends
• After that, your automations stop and your account moves to a read only state for 30 days
• You may resubscribe within those 30 days without losing your data
• After 30 days, your data is permanently deleted. See our Data Deletion Instructions at criyo.ai/data-deletion

You are responsible for exporting any data you wish to keep before the 30 day window closes.

5.3 No Pro Rata Refund on Cancellation

If you cancel mid cycle you will not receive a refund for the unused days. You retain access until the end of the period you have already paid for.

6. Situations Where We Do Not Refund

For clarity, we do not issue refunds in the following situations:

• You forgot to cancel before the renewal date and were charged for the next period
• You used CRIYO AI less than you expected to
• You are dissatisfied with the results of your automations. As stated in our Terms, we make no guarantee of leads, engagement, or revenue
• Your Instagram or Facebook account is restricted, suspended, or banned by Meta
• Meta restricts, suspends, or withdraws API access affecting CRIYO AI
• A third party service such as Razorpay or the Meta API experiences downtime
• You changed your mind
• You moved to a competing product
• Your business circumstances changed

If you believe your situation is genuinely exceptional, for example a sustained technical failure on our side that prevented you from using CRIYO AI for an extended period, email support@criyo.ai with full details. We will review it on a case by case basis. We are not obliged to issue a refund, and any refund granted is at our sole discretion.

7. Billing Errors and Duplicate Charges

This is separate from the no refund policy above. Where we have charged you incorrectly, we will put it right.

We will refund in full where there has been:

• A duplicate charge for the same billing period
• A billing error on our side
• An unauthorised transaction originating from our systems

To report a billing error, email support@criyo.ai with the subject line "Billing Error", including your transaction ID, the date, and the amount. We will investigate and respond within 5 business days.

Please note that a scheduled recurring subscription charge is not a duplicate charge.

8. Refunds Required by Law

Notwithstanding anything else in this policy, we will issue a refund where one is required under applicable law, including the Consumer Protection Act, 2019, Reserve Bank of India directions on failed or disputed payment transactions, and any order of a court or competent authority.

In those cases the refund will be processed within the timeline mandated by the applicable law or order.

9. How Approved Refunds Are Processed

Where a refund is approved under Section 6, 7, or 8:

• It is processed to the original payment method through Razorpay
• Indian payment methods including UPI and cards: 7 to 10 business days
• International payment methods: 10 to 15 business days
• We send an email confirmation when the refund is initiated

Actual credit timing depends on your bank or card issuer and is outside our control.

10. Chargebacks and Payment Disputes

Please contact us at support@criyo.ai before raising a chargeback. Most billing issues are resolved within 24 to 48 hours, and a chargeback is slower for you than simply asking us.

If a chargeback is raised without contacting us first, we reserve the right to:

• Suspend or terminate your account pending resolution
• Decline future subscriptions from the same account holder
• Recover any chargeback fees and reasonable administrative costs levied on us

We will provide our records of your subscription and usage to the payment network in response to any dispute.

11. Automatic Renewal

Your subscription renews automatically at the end of each billing period until you cancel.

• We send a renewal reminder by email 7 days before each renewal date
• For recurring mandates, a pre debit notification is issued as required under Reserve Bank of India regulations
• To avoid renewal, cancel before the renewal date using any method in Section 5.1

12. Plan Changes

12.1 Upgrades

Upgrades take effect immediately. You are charged the pro rata difference for the remainder of your current billing period, and new features unlock straight away.

12.2 Downgrades

Downgrades take effect at the start of your next billing period. You keep your current plan's features until then. No refund is issued for the price difference, and some features will become unavailable after the downgrade takes effect.

13. No Free Plan or Trial

CRIYO AI does not offer a free plan or a free trial. All access requires an active paid subscription. If we introduce a trial in future, its terms will be stated at the time of the offer.

14. GST and Invoices

All prices are exclusive of Goods and Services Tax, which is applied at checkout. A GST compliant invoice is issued for every payment and is available in your account. If you are GST registered, provide an accurate GSTIN before purchase. We cannot reissue invoices to correct a GSTIN supplied incorrectly after the fact.

15. Changes to This Policy

We may update this policy from time to time. We will notify existing subscribers of material changes at least 30 days in advance by email. The Last Updated date above reflects the most recent revision.

16. Contact

For all refund, cancellation, and billing enquiries:

We aim to respond to billing enquiries within 24 hours on business days.

This Refund and Cancellation Policy was last updated on 25 August 2026.

By subscribing to CRIYO AI, you confirm that you have read and understood this Refund and Cancellation Policy, including the no refund terms.